If you’re a StarTimes subscriber in Nigeria and want to switch to a more affordable bouquet (package), the process of downgrading is simple. Here are the different methods you can use to downgrade your StarTimes bouquet:
1. Using the StarTimes ON App
- Download & Install: If you don’t have it yet, download the StarTimes ON app from the Google Play Store or Apple App Store.
- Register/Log In: Create a StarTimes account or log in with your existing credentials. Ensure your decoder’s smart card number is linked to your account.
- Select ‘Bouquet’: Navigate to the ‘Bouquet’ section within the app.
- Choose Your New Bouquet: Browse available bouquets and select the lower-tier package you want to downgrade to.
- Confirm and Pay: Review the details, confirm your downgrade choice, and proceed with the payment for the new bouquet.
2. Via the StarTimes Website
- Visit the Website: Go to the official StarTimes Nigeria website (https://startimestv.com/).
- Self-Service Portal: Locate the self-service portal or recharge section on the website.
- Log In: Sign in with your StarTimes account credentials or use your smart card number.
- Downgrade Bouquet: Find the option to change your bouquet and follow the instructions on-screen. Select the lower-priced bouquet you wish to switch to.
- Payment: Complete the payment process for your chosen downgrade.
3. Visiting a StarTimes Business Hall
- Locate a Branch: Find a StarTimes business hall near you using their online branch locator, or contact customer service for directions.
- In-Person Assistance: Tell a customer service representative at the business hall that you would like to downgrade your bouquet. They will handle the process for you.
Important to Note:
- Expiry: Your current subscription will remain active until its usual expiry date. The downgraded bouquet will take effect from the next renewal period.
- Refunds: You generally will not receive a refund for the unused portion of your higher-tier bouquet subscription.
Conclusion
Downgrading your StarTimes bouquet in Nigeria is a straightforward process. Whether you prefer the convenience of the StarTimes ON app, the website self-service, or personalized assistance at a business hall, choose the method that works best for you.
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