How to Downgrade StarTimes Bouquet in Nigeria

How to Downgrade StarTimes Bouquet in Nigeria

If you’re a StarTimes subscriber in Nigeria and want to switch to a more affordable bouquet (package), the process of downgrading is simple. Here are the different methods you can use to downgrade your StarTimes bouquet:

1. Using the StarTimes ON App

  • Download & Install: If you don’t have it yet, download the StarTimes ON app from the Google Play Store or Apple App Store.
  • Register/Log In: Create a StarTimes account or log in with your existing credentials. Ensure your decoder’s smart card number is linked to your account.
  • Select ‘Bouquet’: Navigate to the ‘Bouquet’ section within the app.
  • Choose Your New Bouquet: Browse available bouquets and select the lower-tier package you want to downgrade to.
  • Confirm and Pay: Review the details, confirm your downgrade choice, and proceed with the payment for the new bouquet.

2. Via the StarTimes Website

  • Visit the Website: Go to the official StarTimes Nigeria website (
  • Self-Service Portal: Locate the self-service portal or recharge section on the website.
  • Log In: Sign in with your StarTimes account credentials or use your smart card number.
  • Downgrade Bouquet: Find the option to change your bouquet and follow the instructions on-screen. Select the lower-priced bouquet you wish to switch to.
  • Payment: Complete the payment process for your chosen downgrade.

3. Visiting a StarTimes Business Hall

  • Locate a Branch: Find a StarTimes business hall near you using their online branch locator, or contact customer service for directions.
  • In-Person Assistance: Tell a customer service representative at the business hall that you would like to downgrade your bouquet. They will handle the process for you.

Important to Note:

  • Expiry: Your current subscription will remain active until its usual expiry date. The downgraded bouquet will take effect from the next renewal period.
  • Refunds: You generally will not receive a refund for the unused portion of your higher-tier bouquet subscription.


Downgrading your StarTimes bouquet in Nigeria is a straightforward process. Whether you prefer the convenience of the StarTimes ON app, the website self-service, or personalized assistance at a business hall, choose the method that works best for you.

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