Glo Device Not Working? Troubleshooting Guide

Glo Device Not Working? Troubleshooting Guide

Experiencing issues with your Glo device, like a MiFi router or phone, can be frustrating. Here’s a systematic troubleshooting guide to help you identify and potentially resolve the problem.

Preliminary Checks

  1. Power and Battery:
    • Ensure your device is powered on.
    • If battery-powered, verify it has sufficient charge.
  2. SIM Card:
    • Check for correct SIM insertion and no physical damage.
    • Try reseating the SIM card (remove and reinsert).
  3. Network Signal:
    • Look for signal bars on your device’s display.
    • Move to an area with better coverage if the signal is weak or absent.

Troubleshooting Steps (Type of Problem Will Direct the Steps)

Problem: No Internet Connection

  • Data Balance:
    • Dial *127*0# to check your data balance. Recharge if needed.
  • APN Settings:
    • Ensure your APN settings are correct (usually “gloflat”). Check instructions in the “glo flat apn settings” blog post.
  • Network Mode:
    • Make sure your device is set to 3G/4G mode for data connectivity in your settings.
  • Airplane Mode:
    • Verify airplane mode is disabled.

Problem: Cannot Make or Receive Calls

  • SIM Registration:
    • Ensure your SIM is activated and fully registered.
  • Airtime Balance:
    • Dial *124# to check your airtime balance and ensure you have enough for calls.
  • Flight Mode: Disable flight mode.
  • Blocked Numbers:
    • Check your call settings for any blocked numbers relevant to the issue.

Problem: Device Won’t Power On

  • Battery and Charger:
    • Try charging your device with a different charger and cable.
    • If the battery is removable, inspect for damage or swelling.
  • Power Button:
    • Ensure the power button isn’t stuck or damaged.

If Problems Persist

  • Restart: Try restarting your device.
  • Factory Reset: Consider performing a factory reset (last resort, as this erases data). Back up important information beforehand.
  • Glo Support: Contact Glo customer care (121 from a Glo line) or visit a Glo outlet for further assistance.

Important Notes:

  • Specificity: More details about the specific device and issue will aid in precise troubleshooting.
  • Hardware vs. Network: Try to isolate whether the problem lies with your device or the Glo network itself.


By following these troubleshooting steps in the blog post, you have a good chance of fixing common Glo device problems. If not, Glo’s customer support channels are there to help!

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