GOtv errors can put a damper on your entertainment experience. Thankfully, there are simple ways to reset your GOtv decoder in Nigeria and resolve common issues. This guide will explain the different reset methods and when to use them.
Understanding GOtv Reset Codes in Nigeria
It’s important to clarify that there isn’t one universal reset code for GOtv Nigeria. Here’s a breakdown of the main reset methods:
1. SMS Reset
- Used Primarily for: Fixing the common E16 error (signal issue or payment related)
- How to Do It:
- Compose a new SMS.
- Type “RESET ” followed by your IUC number (find this on the sticker under your decoder).
- Send the SMS to 4688.
- You should receive a confirmation if the reset works.
2. USSD Reset
- Also Useful for: E16 errors and other signal-related problems.
- How to Do It:
- Dial *288# on your phone.
- Follow the on-screen prompts, which typically involve entering your IUC number for the reset process.
3. Online and App Reset
- Used for: Various error codes; you’ll find specific instructions online.
- How to Do It:
- GOtv Website: Visit https://www.gotvafrica.com/en-ng and look for the “Clear Error Codes” section after logging in.
- MyGOtv App: Install the MyGOtv app and locate the “Error Clearing” option.
When to Consider GOtv Customer Service
If the above methods don’t resolve your issue, directly contacting GOtv is the best next step:
- WhatsApp: Their official number is +234 908 236 8533
- Social Media: Contact them on platforms like Facebook and Twitter
- Phone Support: Find their customer care numbers on the GOtv website.
Important Reminders
- IUC Number: Have your IUC number handy for most reset methods.
- Active Subscription: The E16 error is frequently resolved by ensuring your subscription is paid and active.
- Other Errors: Some error codes might require more technical guidance from GOtv customer support.
Conclusion
Resetting your GOtv decoder in Nigeria is usually a straightforward process. Understanding the various SMS, USSD, and online reset options empowers you to tackle most common errors independently. For anything more complex, don’t hesitate to reach out to GOtv’s customer support for help.
Read also:
